– ORDERS –
Once your order is placed, you will receive an order confirmation email. If you do not receive this email within 24 hours, please contact customer service. You will receive a confirmation e-mail when your order ships that contains tracking information for your package. You can track your package’s progress on the USPS.com.
– ORDER PROCESSING –
Most orders are processed within 48 hours of receipt (not including weekends and holidays). Orders placed Saturday, Sunday and holidays will be processed on the following business day.
– ORDER CANCELLATION –
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
- Item(s) not available.
- Difficulty in processing payment information.
- Cannot ship to address provided.
- Duplicate order was placed.
If your order is cancelled, you will receive an email notice that explains the reason for cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact us via email.
After you have clicked “Place Order”, the order begins to process and online changes cannot be made to your order. To change or cancel your order prior to shipment, please contact customer service. Please note that most orders process quickly and can enter the shipping process within minutes. If an order has entered the shipping process, it is non-cancelable. However, if you would like to return a product after receipt, please see our Return Policy.
– PAYMENT OPTIONS –
We only accept payment online using Paypal, Visa, MasterCard, and American Express. We are sorry, but we do not accept credit cards with billing addresses outside the U.S
– ITEM AVAILABILITY –
All Finggy Products offered through finggyusa.com are available for sale in the U.S.
– SHIPPING –
We offer shipping by USPS 2days priority at the flat rates. We collect sales taxes as required by law. We are currently unable to accept orders to be billed or shipped to destinations outside the U.S. We apologize for any inconvenience.
– RETURNS –
If for any reason you are not completely satisfied with your purchase, simply return it within 30 days of its shipped date for a refund of the purchase price, excluding shipping and handling. A credit will be issued within 30 days after we receive the returned merchandise.
Please email us at firstname.lastname@example.org to obtain approval prior to return the items. Send the email approval of return along with the merchandise to be returned. Keep a copy for your records.
We recommend that you return the merchandise via USPS, UPS or insured Parcel Post for your protection and to insure prompt delivery. We are sorry, but return shipping fees are non-refundable and we will not reimburse.
If your package was damaged in shipment by the carrier, save the box and the merchandise and notify us immediately by email for the damaged items to be replaced.
Returns or exchanges for purchases made online will not be accepted for return or exchange at other retailer locations.
Returns or exchanges for purchases made at any other retailer locations cannot be returned through finggyusa.com. Items not purchased through finggyusa.com should be returned at their place of purchase.
Returns or exchanges will not be honored where the safety plastic wrap has been torn off or broken.
For more general Terms & Conditions, HERE is the link to the page.